SHIP ORDER CHANGES

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NATIONAL eBIKE

Effortless Electric Adventures®

NOBODY BEATS OUR DEALS

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Update Your Order

Information Must Match Submitted Order

Changes Must Be Approved By National eBike

SHIP ORDER REQUEST

Below are the communications you will receive as we process your ship order request:

  • Order confirmation.

    • Email sent after your order is received.

  • Payment Invoice.

    • Email sent when your order is ready to process.  
    • Invoice will expire if not paid within 5 days.

  • Payment Confirmation.

    • Email sent once your payment has processed.

  • Shipping Confirmation.

    • Email (with tracking) sent when your order has shipped.

Always check communications for accuracy.

CHANGE OR CANCEL

BEFORE PAYMENT PROCESSING 

UPDATE YOUR ORDER

There are no fees if changes are confirmed before payment processing.

CANCEL

BEFORE ORDER IS SHIPPED

UPDATE YOUR ORDER

  • 5% Order Processing Fee
    • Must be approved (email confirmation)
    • Fees deducted from refund

CHANGES

AFTER SHIPPING

UPDATE YOUR ORDER

CANCEL

AFTER ORDER IS SHIPPED

UPDATE YOUR ORDER

  • 5% Order Processing Fee
  • $300 Fee Per Bike (Shipping + Recall)
    • Must be approved (email confirmation)
    • Fees deducted from refund

Mokwheel reserves the right to charge additional fees for orders that are rejected (returned) by third party shipping companies. 

REJECTED SHIPMENT

UPDATE YOUR ORDER

Re-Ship IS Requested

  • Order returned to Mokwheel by third party shipper
    • Customer Is Notified (Rejected Shipment Email)
    • Customer submits request to re-ship order
  • $150 Fee Per Bike (Re-Shipping)
    • Request must be approved (email confirmation)
    • Invoice must be paid before re-shipment
    • Shipping confirmation (with tracking) will follow

REJECTED SHIPMENT

UPDATE YOUR ORDER

Re-Ship IS NOT Requested

  • Order returned to Mokwheel by third party shipper
    • Customer Is Notified (Rejected Shipment Email)
    • Customer submits request to not re-ship order
    • Customer fails to respond after 30 Days
  • 5% Order Processing Fee
  • $300 Per Bike (Shipping + Return)
    • Fees will be deducted from refund
Ship Order Changes. Electric Bikes are all over the Internet and their flashy ads (seemingly endless deals) set the expectation of a perfect bike and a flawless delivery process. The truth is a lot of Internet purchases do not go as planned.  Customers find out the hard way when an Internet bike arrives with a poor design, sub-standard components, and/or a battery of unknown origin.  National eBike offers a variety of models to suit the needs of the electric bicycle community.  The Obsidian provides the power and torque needed to conquer all of your favorite off-road adventures.  The hybrid Basalts provide the power and capacity to tackle just about any excursion, offering the flexibility to take on paved trails and off-road trails too.  Looking for a powerful bike with a lower profile?  Look no further than the beautiful Scoria.  This model is equipped with the same options, power, and capacity as the basalt, but with a much lower seat height and center of gravity.  Need something portable?  You will appreciate all of the features packed into the folding Slate and Granite electric bike and trike.   Both models provide exceptional portability without sacrificing ride and comfort.  Don’t forget the Asphalts, the perfect all-around light trail and commuter bike loaded with features at a very affordable price.  Stop by National eBike today to test ride all your favorite Mokwheel Electric Bike models!  When you discover your “perfect ride,” National eBike will setup and deliver damage free, ready to ride right to your front door!  National eBike is the area’s premier electric bike shop, headquartered in beautiful Palm Coast, Florida serving the tri-county area (Flagler, St. Johns, and Volusia counties).  Come see why we are the area’s #1 electric bike shop with the best selection and affordable prices.  Buy with confidence, because we provide warranty, repair, and service for the bikes we sell.  Don’t fall into the Internet trap and have to resort to emails that never get answered.  Our certified repair center and technicians repair both electric and non-electric bikes, so call on us for all your bicycle needs.