Bicycle Repair Shop

NATIONAL eBIKE

Effortless Electric Adventures®x


Bicycle Repair Shop


Bicycle Repair Shop

MAINTENANCE

CLEANING

RECOMMENDED CLEANER:

Waterless Detail Spray w/ Wax

  • Avoid using water whenever possible.
  • If water must be used (or rain) towel dry and re-apply lubricant.
  • Clean a minimum of once per month and after each ride on/near beach.
  • You may need to clean more often if you are a frequent rider.
  • Use a large, soft paint brush (or soft towel) to remove excess sand and dirt.
  • Wipe down with a “waterless” clean/shine detail product (most auto parts stores carry multiple brands).
  • Avoid disc rotors – contaminants on pads/rotors make them squeak!
  • We sell a recommended detail spray.

LUBRICATION

RECOMMENDED LUBRICANT:

Finish Line “One-Step” Lubricant

  • Apply lubricant to chain, sprocket, cassette, derailleur, and related hardware.
  • Do not apply lubricant to brake rotors and electrical components.
  • Try to avoid lights and leather/rubber surfaces (could cause discoloration over time).
  • Apply monthly (minimum), more if commuting or frequent riding.
  • Always re-lubricate following rain and/or beach riding!

FYI

New brakes often have minor “squeaks” during their break-in period (50-100 miles).

BATTERY CHARGING

Only use the original charger that was provided with your bike.

  • Not all chargers are the same and using the wrong charger could be dangerous.
  • An incompatible charger could damage your battery, the charger, and/or the user.

Do constantly charge or leave battery with low charge for extended periods.

  • Keeping a battery fully charged all the time will lower its lifespan.
  • Your battery prefers to be “exercised” – used and charged regularly!
  • Leaving on low (or no charge) may cause your cells to go into “sleep mode” (battery damage).

Avoid extreme temperatures.

  • During a charging cycle the battery should be in a dry environment.
  • Warmer than freezing and not hotter than 110 degrees Fahrenheit (70 is ideal).

Always plug the charger into the bike before plugging into an outlet.

  • When charging is complete unplug from the wall, and then unplug from the bike.
  • Lithium-Ion batteries will last longer with regular use and charging.
  • Best:  Charge battery between 50% – 20%.

Avoid completely draining the battery or leaving with little or no charge.

  • If you occasionally top-off (or run out) that’s ok – just do not make the norm!

Do not leave your battery on the charger longer than necessary to charge.

  • Overcharging could reduce the life of the battery and/or cause permanent damage.
  • We recommend using a timer as a reminder to take the battery off the charger.

Store the battery at 50% – 75% charge for prolonged periods.

  • You should charge your battery at least once per month.

TIRE INFLATION

ALWAYS CHECK SIDE OF TIRE FOR MAX PSI

Keep tires properly inflated for the best ride/wear/longevity.

  • Check tires for minimum / maximum pressure limits.
  • Tire pressure should be listed in Pounds Per Square Inch (PSI).
  • Keep tires within 5% of the MAX PSI to extend the tire life.
  • Check your pressure weekly or prior to each ride.

IMPORTANT NOTE

Do not exceed the maximum pressure stated on the tire.
NEVER exceed 50 PSI even if your tire’s “MAX PSI” is higher. 
Going above 50 PSI will stress the tube and may cause damage.

SCHEDULE SERVICE

Have your bike professionally serviced at least once per year.

  • This is more about your safety than bike performance! 
  • You may only need a “lite” tune depending on the bike’s condition.

If your bike is not operating correctly contact us as soon as possible.


Bicycle Repair Shop

TUNEUPS

100-Mile Service

Manufacturers recommend a 100-mile service for safety.

Bolted connections may loosen, and cables, spokes, and chain will stretch after the initial 100 miles of riding.

  • Safety Inspection
  • Check Bolted Connections
  • Tire Inspection & Inflation
  • Spoke/gear/brake Adjustment
  • Lubrication, Light Clean & Polish

TUNE-UP

(Electric Bikes)

We recommend an annual tune-up for your safety and proper maintenance.

A properly maintained bike will provide years of riding enjoyment!

  • Safety Inspection
  • Tire Inspection & Inflation
  • Check Bolted Connections
  • Spoke Adjustment & Wheel Truing
  • Battery & Wire Harness Inspection
  • Drivetrain Inspection & Adjustment
  • Pedal Assist (PAS) & Throttle Checks
  • Gear / Brake Inspection & Adjustment
  • Lubrication, Light Clean & Polish

TUNE-UP

(Non-Electric)

We recommend an annual tune-up for your safety and proper maintenance.

Available for all non-electric bikes.

  • Safety Inspection
  • Tire Inspection & Inflation
  • Check Bolted Connections
  • Spoke Adjustment & Wheel Truing
  • Drivetrain Inspection & Adjustment
  • Gear / Brake Inspection & Adjustment
  • Lubrication, Light Clean & Polish


Bicycle Repair Shop

SERVICES

ASSEMBLY SERVICE

All Makes – All Models

Purchase from the Internet?

Need help putting it together?

  • Inspection & Inventory
  • Assemble, Adjust, Tune
  • Tire Inspection & Inflation
  • Full Lubrication & Charge
  • READY TO RIDE!

REPAIR SERVICES

  • Flat Tire Repairs
  • Full Tune-Ups
  • Wheel Service
  • Brake Service
  • Tire Sealants
  • Shift Service
  • More!


Bicycle Repair Shop

WARRANTY

This applies to Mokwheel Electric Bikes picked up in-store or delivered to your home by National eBike.  


CONTACT US for warranty work assistance.

Warranty Information

SPECIAL ORDERS

Ordered from National eBike.

Shipped directly to you from supplier.

Mockwheel Warranty Information

Electric Bike Company Warranty Information

FOLLOW ONLINE PROCESS

  • Contact the company where you purchased online.
  • Follow their process to troubleshoot and obtain parts.
  • If parts are required, have them shipped directly to you.
  • Bring parts with tech support summary to our shop.
  • Payment is required at time of service.

PART AVAILABILITY

We do not stock parts for bikes not in our inventory


SHIPPING DELAYS

We cannot store bikes longer than 7 days waiting on parts

You will be asked to pick up your bike and return when parts arrive to avoid a storage fee.


Bicycle Repair Shop

Service Notes

  • We work on most electric and non-electric bicycles.
  • Our Daytona Beach and St. Augustine locations can only accept service & repair requests for bicycles purchased from National eBike.
  • High mileage bikes that have not been regularly serviced may require more frequent and/or in-depth service. 
  • Cost of parts and tax will be added to services as applicable.  
  • We only warranty/install parts we sell.  In certain cases, we may make an exception for specialty parts and/or electronic components (case-by-case basis, no warranty).  

SHOP ELECTRIC BIKES