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NATIONAL eBIKE

Effortless Electric Adventures®

NOBODY BEATS OUR DEALS

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CHANGE OR CANCEL BEFORE PAYMENT PROCESSING 

There are no fees if changes are confirmed before payment processing

CANCEL BEFORE ORDER IS SHIPPED

  • 5% Order Processing Fee
    • Must be approved (email confirmation)
    • Fees deducted from refund

CANCEL AFTER ORDER IS SHIPPED

  • 5% Order Processing Fee
  • $300 Fee Per Bike (Shipping + Recall)
    • Must be approved (email confirmation)
    • Fees deducted from refund

CHANGES AFTER SHIPPING

Mokwheel reserves the right to charge additional fees for orders that are rejected (returned) by third party shipping companies. 

REJECTED SHIPMENT

Re-Ship Is Requested

  • Order returned to Mokwheel by third party shipper
    • Customer Is Notified (Rejected Shipment Email)
    • Customer submits request to re-ship order
  • $150 Fee Per Bike (Re-Shipping)
    • Request must be approved (email confirmation)
    • Invoice must be paid before re-shipment
    • Shipping confirmation (with tracking) will follow

REJECTED SHIPMENT

Re-Shipment Is Not Requested

  • Order returned to Mokwheel by third party shipper
    • Customer Is Notified (Rejected Shipment Email)
    • Customer submits request to not re-ship order –or–
    • Customer fails to respond after 30 Days
  • 5% Order Processing Fee
  • $300 Per Bike (Shipping + Return)
    • Fees will be deducted from refund

Shipping  /  Warranty  /  Returns

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Change Order

Information Below Must Match Submitted Order

Changes Must Be Approved By National eBike

Ship Order Changes. Electric Bikes are all over the Internet and their flashy ads (seemingly endless deals) set the expectation of a perfect bike and a flawless delivery process. The truth is a lot of Internet purchases do not go as planned.  Customers find out the hard way when an Internet bike arrives with a poor design, sub-standard components, and/or a battery of unknown origin.  National eBike offers a variety of models to suit the needs of the electric bicycle community.  The Obsidian provides the power and torque needed to conquer all of your favorite off-road adventures.  The hybrid Basalts provide the power and capacity to tackle just about any excursion, offering the flexibility to take on paved trails and off-road trails too.  Looking for a powerful bike with a lower profile?  Look no further than the beautiful Scoria.  This model is equipped with the same options, power, and capacity as the basalt, but with a much lower seat height and center of gravity.  Need something portable?  You will appreciate all of the features packed into the folding Slate and Granite electric bike and trike.   Both models provide exceptional portability without sacrificing ride and comfort.  Don’t forget the Asphalts, the perfect all-around light trail and commuter bike loaded with features at a very affordable price.  Stop by National eBike today to test ride all your favorite Mokwheel Electric Bike models!  When you discover your “perfect ride,” National eBike will setup and deliver damage free, ready to ride right to your front door!  National eBike is the area’s premier electric bike shop, headquartered in beautiful Palm Coast, Florida serving the tri-county area (Flagler, St. Johns, and Volusia counties).  Come see why we are the area’s #1 electric bike shop with the best selection and affordable prices.  Buy with confidence, because we provide warranty, repair, and service for the bikes we sell.  Don’t fall into the Internet trap and have to resort to emails that never get answered.  Our certified repair center and technicians repair both electric and non-electric bikes, so call on us for all your bicycle needs.