RETURN POLICY

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NATIONAL eBIKE

Effortless Electric Adventures®

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PRODUCTS SHIPPED FROM MOKWHEEL

Mokwheel’s policies apply to products shipped directly from their facilities. 

BIKES PURCHASED AT NATIONAL eBIKE

This policy applies to bikes delivered from or picked up at National eBike in Palm Coast, Florida.

  1. Returns must be requested within 15 days after delivery or pickup.
  2. Bike mileage cannot exceed 10 miles.
  3. Returns must be requested by the individual who purchased the item or package.
  4. You must speak to a National eBike representative before returning any product. (386) 280 – 0021
    •  If you leave a voicemail message include your name, when you made your purchase, and a good number to be contacted.
    • Following a conversation National eBike will provide an email with summary and instructions.  If items are not returned to National eBike within 30 days after receiving the email, the return will be cancelled and cannot be re-submitted.
  5. Package returns must include all items including (as applicable): Electric bike, issued equipment (display, battery(s), Charger, Keys, Tools, alarm) accessories, and bonus gifts. 
  6. Package items must be in working order and like new condition without damage, wear, dirt, or scratches. 
  7. A package cannot be returned if the bike is damaged or has excessive wear.
  8. Returns will include a 10% restocking fee.
    • If the return is an exchange for a product or package of equal (or higher) value, the fee can be waived.
    • Only one exchange per purchase is allowed.

RETURN TO STORE

It is the responsibility of the purchaser to return products or bike packages (bike, issued equipment, accessories, and bonus gifts) to National eBike located at 5 Utility Drive, Suite 9, Palm Coast Florida 32137.  As a reminder, bikes with damage or excessive wear will void your return.

  • Pickup and delivery service can be arranged for a fee.
  • Returned items will be inspected for damage and wear.
  • Package items (other than the bike) that are missing, damaged, or have excessive wear must be replaced at Manufacturer’s Suggested Retail Price (MSRP) plus tax.

REFUNDS

  1. Bill of sale (with receipt) must be presented at time of return.
  2. Pickup fees, restocking fee, and damage/missing item charges (as applicable) must be paid in full prior to a refund.
  3. Refund will be issued in full back to the credit card or payment method used at time of purchase.
National eBike has the biggest, ready‑to‑ride selection of electric bikes and trikes in the country. Every bike includes our exclusive free package: Professional Assembly, Full Setup, Premium Accessories, Integrated Alarm System, Home Delivery, 2‑Year Parts & Labor Warranty, Bonus: Get a free hitch rack valued at $499 with any two‑bike purchase.  Our certified technicians keep your bike performing at its best, and our fully stocked parts department ensures fast, reliable service. When you buy from National eBike, you’re choosing expertise, safety, and long‑term support. Nobody Beats Our Deals — Test Ride Today for Free and Experience Your Effortless Electric Adventure.

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