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GETTING STARTED


Many retail shops lack the experience and/or knowledge to provide relevant technical information. To make matters worse, many manufacturers often omit the specifications needed to truly compare models.  If you search long enough, you might find what you need online, but it will take a lot of work (it’s never all in the same location).

Your ability to ask the right questions will help greatly when shopping for an electric bicycle.

The questions below are a few examples of what technical questions you may want to explore when shopping for your next bike.  You are welcome to stop by our shop anytime and we will be happy to answer your technical questions AND provide references to support the information we provide.

POWER


Electric Bicycle Shops - Quality

QUESTIONS TO ASK: 
Does motor wattage represent bike power?
What elements do represent power?

Manufacturers typically display two technical specifications: Motor Wattage and Battery Amperage Hours.  Do these items alone define performance?  No.

For example, during a visit a local store the salesperson might show you a bike with a 750-watt motor and states it is more powerful than a 500-watt model.  Is this true?  More powerful compared to what?   Electric bike power is determined by three items combined:  Controller, Motor, and Battery. 

The wattage of the motor alone DOES NOT represent the power of the bike. 

CONTROLLER


Electric Bicycle Shops - Quality
QUESTIONS TO ASK: 
What is the system voltage of the ebike?
What is the amperage of the controller?

The power potential of an eBike is calculated by multiplying the voltage of the bike’s system by the amperage of the controller. 

As an example, the Mokwheel Basalt has a 48-volt system and a 22-Amp controller (48 X 22 = 1056).  Why is this important?  Because now we know the Mokwheel Basalt is properly engineered to support the performance output of the 750W motor.  

A sub-par controller with insufficient amperage will limit ebike power and performance.

MOTOR


Electric Bicycle Shops - Quality
QUESTIONS TO ASK: 
What is the continuous wattage output?
What is the torque in Newton-Meters (Nm)?

Motor wattage can be represented as Continuous (power provided for long periods) or Peak (short bursts of power).  Continuous wattage better represents performance and expectations.

Newton-Meters (Nm) is the force a motor can exert, especially when confronted with cargo and challenging terrain (hills, sand, dirt, gravel, etc.). The higher the Nm value, the better it will perform.

Motors with more continuous wattage and torque will perform better with heavier loads and challenging terrain.

BATTERY


Electric Bicycle Shops - Quality
QUESTIONS TO ASK: 
What is the battery output (AMPs)?
Is there a Battery Management System (BMS)?

Ampere Hours (Ah) represents capacity, not output. The United Laboratory (UL) rating validates safety & compliance.  However, does the capacity or UL designation ensure the battery has the correct output to meet power and performance expectations?  No.  

Batteries that include TOP QUALITY CELLS with sufficient and efficient OUTPUT will perform best.   Our Samsung “Smart” batteries have a Battery Management System (BMS) to better manage performance.

Batteries lacking a BMS and insufficient output will have less performance.

TORQUE SENSOR


Electric Bicycle Shops - Quality
QUESTION TO ASK: 
What type of sensor is on the bike?

Mokwheel bikes are equipped with sensors that include cadence and torque components. 

The cadence component engages the motor when the pedals are moving. 

The torque component adjusts to pressure on the pedals.  As a rider pushes harder on the pedals the bike will provide additional assistance (less assistance with less pressure).  The torque sensor continuously adjusts to achieve equilibrium between rider effort and motor.

Mokwheel sensors provide a more natural ride and improved battery management.

BRAKES & SHIFTING


Electric Bicycle Shops - Quality
QUESTION TO ASK: 
What type of shifting system is used?
What type of brakes are installed?

Many manufacturers often use lower-quality and/or off-brand components.  This can create performance, repair, and maintenance issues largely due to poor quality and part availability. 

Our ebikes all have dependable and widely available Shimano Shifting.

Mokwheel equips most models with  Tektro M350 hydraulic brakes.  Tektro is known in the industry for its high-quality and low-failure reputation.  

As a rule, unknown and lesser brand components should be avoided whenever possible.

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Quality.  Electric Bicycle Shop – National eBike. Electric Bikes are all over the Internet and their flashy ads (seemingly endless deals) set the expectation of a perfect bike and a flawless delivery process. The truth is a lot of Internet purchases do not go as planned.  Customers find out the hard way when an Internet bike arrives with a poor design, sub-standard components, and/or a battery of unknown origin.  National eBike offers a variety of models to suit the needs of the electric bicycle community.  The Obsidian provides the power and torque needed to conquer all of your favorite off-road adventures.  The hybrid Basalts provide the power and capacity to tackle just about any excursion, offering the flexibility to take on paved trails and off-road trails too.  Looking for a powerful bike with a lower profile?  Look no further than the beautiful Scoria.  This model is equipped with the same options, power, and capacity as the basalt, but with a much lower seat height and center of gravity.  Need something portable?  You will appreciate all of the features packed into the folding Slate and Granite electric bike and trike.   Both models provide exceptional portability without sacrificing ride and comfort.  Don’t forget the Asphalts, the perfect all-around light trail and commuter bike loaded with features at a very affordable price.  Stop by National eBike today to test ride all your favorite Mokwheel Electric Bike models!  When you discover your “perfect ride,” National eBike will setup and deliver damage free, ready to ride right to your front door!  National eBike is the area’s premier electric bike shop, headquartered in beautiful Palm Coast, Florida serving the tri-county area (Flagler, St. Johns, and Volusia counties).  Come see why we are the area’s #1 electric bike shop with the best selection and affordable prices.  Buy with confidence, because we provide warranty, repair, and service for the bikes we sell.  Don’t fall into the Internet trap and have to resort to emails that never get answered.  Our certified repair center and technicians repair both electric and non-electric bikes, so call on us for all your bicycle needs.