RETURN REQUEST

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NATIONAL eBIKE

Effortless Electric Adventures®

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BIKES DIRECTLY SHIPPED FROM MOKWHEEL

If your bike was shipped directly from Mokwheel the National eBike return policy does not apply.  Please refer to Mokwheel policy below: 

BEFORE YOU SUBMIT

Bikes must have less than 10 miles to be eligible for return.  

Return requests must be submitted by purchaser (listed on Bill of Sale) within 15 days after delivery or store pickup and are subject to a 5% return processing fee.

  • Returned bike must include issued equipment (display, battery(s), Charger, Keys, Tools, alarm) and package accessories.
  • Returned bike, issued equipment, and package accessories must be in working order and like new condition without damage, wear, dirt, or scratches. 

RETURN TO STORE

It is the responsibility of the purchaser to return the bike, issued equipment, and package accessories to National eBike located at 5 Utility Drive, Suite 9, Palm Coast Florida 32137.  

  • Pickup and delivery service is available from National eBike (subject to schedule and fee).
  • Returned bike, issued equipment, and package accessories must be delivered to National eBike within 10 days after submitting a return request.
  • If bikes, equipment, and accessories are not returned within 30 days after submission the return request is null and void (no return).

AFTER SUBMISSION

  1. As a reminder, requests must be submitted no longer than 15 days after delivery or store pickup.
  2. Complete all required fields.
  3. Return bikes are subject to damage fee (cost of parts/supplies + $74 per hour labor rate) if repairs and/or refurbishing is required.
  4. Bill of sale (with receipt) must be presented at time of return.
  5. Missing or damaged equipment and/or accessories will be deducted from the return amount at Manufacturer Suggested Retail Price (MSRP) plus tax.
  • You may be charged up to a 20% restocking fee for inspection, repackaging, repairs, and refurbishing (waived if the product is unused).
  • Returns must be approved before items can be returned (approvals sent by email).
  • Products returned without approval will result in no refund.

Bikes must be returned by the customer to National eBike (5 Utility Drive, Palm Coast, FL) during regular business hours.  Return items will be inspected with customer present at time of return.  Refunds will be processed by our system within 5 business days (this does not include financial institution processing time).

In Store Return

2 + 6 = ?

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Returns – Ebike Etrike Electric Bike Mokwheel – National eBike has the largest, in-stock inventory of electric bikes and trikes that are ready to ride! Every bike we sell includes our exclusive, free package: Assembly, setup, accessories, alarm system, home delivery, and 2-year parts & labor warranty. Bonus – free hitch rack valued at $499 with two bike purchase.  National eBike provides exceptional customer and bicycle service. Our state-of-the-art shop is staffed with certified technicians that will keep you safely on the road. Buy with confidence knowing National eBike has the expertise, service, and stocked parts are on-hand. National eBike – Nobody Beats Our Deals! Test ride today for free and discover your very own Effortless Electric Adventure. See More, Go Far, And Have Fun!
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Electric Bikes ads are all over the Internet and their flashy ads try to set the expectation of a “perfect bike” and a “flawless delivery process.”  The truth is a lot of Internet purchases do not go as planned.  Quite a few of the bikes sold online do not meet state law requirements and cannot legally be operated on trails, sidewalks, or in bike lanes.  This exposes the individual to unexpected liability should an accident occur.  You cannot inspect or test Internet bikes, and often have to rely on the ad content, pictures, and questionable reviews.  Internet bikes often arrive with poor design, sub-standard components, and/or a battery of unknown origin. You can avoid these pitfalls by visiting National eBike. Buy with confidence, because we provide warranty, repair, and service for the bikes we sell.  Don’t fall into the Internet trap and have to resort to emails that never get answered.
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Stop by today to test ride all your favorite Mokwheel Electric Bike models!  Once you discover your “perfect ride,” we will setup and deliver your electric bike damage free, ready to ride to your front door.  National eBike is the area’s premier electric bike shop, headquartered in beautiful Palm Coast, Florida and serving the greater tri-county area (Flagler, St. Johns, and Volusia counties).  In fact, our area spans South to Edgewater, North to Jacksonville, and West to Orlando.  Come see why we are the area’s #1 electric bike shop with the best selection and affordable prices. 

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