IN STORE RETURN
This policy applies to bicycles purchased in shop (not shipped). Mokwheel policy applies to shipped bikes.
Customers can request a replacement or return within 10 days of receiving their purchase.
A 5% processing fee will apply to all return items (can be waived for product exchanges).
- Customers must have their bill of sale and sales receipt when returning any product.
- Accessories must be complete, unused, and in their original packaging to be eligible for return.
- Bikes cannot be returned if they have greater than 10 miles of use.
- Package returns must include all items (battery, display, charger, keys, tools, accessories, hitch racks, carts, etc.).
- Returned items must be operational and without wear, dirt, scratches, or other signs of excessive use.
- You may be charged up to a 20% restocking fee for inspection, repackaging, repairs, and refurbishing (waived if the product is unused).
- Returns must be approved before items can be returned (approvals sent by email).
- Products returned without approval will result in no refund.
Bikes must be returned by the customer to National eBike (5 Utility Drive, Palm Coast, FL) during regular business hours. Return items will be inspected with customer present at time of return. Refunds will be processed by our system within 5 business days (this does not include financial institution processing time).
In Store Return. Electric Bikes are all over the Internet and their flashy ads (seemingly endless deals) set the expectation of a perfect bike and a flawless delivery process. The truth is a lot of Internet purchases do not go as planned. Customers find out the hard way when an Internet bike arrives with a poor design, sub-standard components, and/or a battery of unknown origin. National eBike offers a variety of models to suit the needs of the electric bicycle community. The Obsidian provides the power and torque needed to conquer all of your favorite off-road adventures. The hybrid Basalts provide the power and capacity to tackle just about any excursion, offering the flexibility to take on paved trails and off-road trails too. Looking for a powerful bike with a lower profile? Look no further than the beautiful Scoria. This model is equipped with the same options, power, and capacity as the basalt, but with a much lower seat height and center of gravity. Need something portable? You will appreciate all of the features packed into the folding Slate and Granite electric bike and trike. Both models provide exceptional portability without sacrificing ride and comfort. Don’t forget the Asphalts, the perfect all-around light trail and commuter bike loaded with features at a very affordable price. Stop by National eBike today to test ride all your favorite Mokwheel Electric Bike models! When you discover your “perfect ride,” National eBike will setup and deliver damage free, ready to ride right to your front door! National eBike is the area’s premier electric bike shop, headquartered in beautiful Palm Coast, Florida serving the tri-county area (Flagler, St. Johns, and Volusia counties). Come see why we are the area’s #1 electric bike shop with the best selection and affordable prices. Buy with confidence, because we provide warranty, repair, and service for the bikes we sell. Don’t fall into the Internet trap and have to resort to emails that never get answered. Our certified repair center and technicians repair both electric and non-electric bikes, so call on us for all your bicycle needs.
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