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ONLINE ORDERS (BOXED SHIPMENTS)
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IN-STORE PURCHASES
This policy applies to bicycles purchased in shop (not shipped).
Customers can request a replacement or return within 10 days of receiving their purchase.
A 5% processing fee will apply to all return items (can be waived for product exchanges).
- Customers must have their bill of sale and sales receipt when returning any product.
- Accessories must be complete, unused, and in their original packaging to be eligible for return.
- Bikes cannot be returned if they have greater than 10 miles of use.
- Package returns must include all items (battery, display, charger, keys, tools, accessories, hitch racks, carts, etc.).
- Returned items must be operational and without wear, dirt, scratches, or other signs of excessive use.
- You may be charged up to a 20% restocking fee for inspection, repackaging, repairs, and refurbishing (waived if the product is unused).
- Returns must be approved before items can be returned (approvals sent by email).
- Products returned without approval will result in no refund.
Bikes must be returned by the customer to National eBike (5 Utility Drive, Palm Coast, FL) during regular business hours. Return items will be inspected with customer present at time of return. Refunds will be processed by our system within 5 business days (this does not include financial institution processing time).
Returns. Electric Bicycle Shop – National eBike. Electric Bikes ads are all over the Internet and their flashy ads try to set the expectation of a “perfect bike” and a “flawless delivery process.” The truth is a lot of Internet purchases do not go as planned. Quite a few of the bikes sold online do not meet state law requirements and cannot legally be operated on trails, sidewalks, or in bike lanes. This exposes the individual to unexpected liability should an accident occur. You cannot inspect or test Internet bikes, and often have to rely on the ad content, pictures, and questionable reviews. Internet bikes often arrive with poor design, sub-standard components, and/or a battery of unknown origin. You can avoid these pitfalls by visiting National eBike. Stop by today to test ride all your favorite Mokwheel Electric Bike models! Once you discover your “perfect ride,” we will setup and deliver your electric bike damage free, ready to ride to your front door. National eBike is the area’s premier electric bike shop, headquartered in beautiful Palm Coast, Florida and serving the greater tri-county area (Flagler, St. Johns, and Volusia counties). In fact, our area spans South to Edgewater, North to Jacksonville, and West to Orlando. Come see why we are the area’s #1 electric bike shop with the best selection and affordable prices. Buy with confidence, because we provide warranty, repair, and service for the bikes we sell. Don’t fall into the Internet trap and have to resort to emails that never get answered. Our certified repair center and technicians repair both electric and non-electric bikes, so call on us for all your bicycle needs.
